In the world of business, negative customer feedback is a given. There is no way to avoid it, but there is a positive aspect to this. Believe ...

Source: ( REUTERS/Faith Ninivaggi ) Hillary Rodham Clinton cemented a firm place for herself in the pages of history by becoming the first presidential nominee of the US ...

Every company wants to provide amazing customer experiences, only a few manage to actually achieve this goal. The reason for this lack of success is the improper use ...

Photo Credit: iStock.com/Artist's Ae11615. While everyone has day-dreamt about starting their own business and seeing their “innovative” ideas fly triumphant at one time or another, only a ...

With the burgeoning “age of the customer” looming over our heads, our customers will be the uncontested judges of how customer-centric our businesses are, and how we will ...

Business often struggle to understand their customer’s needs, endless meetings are held, scenarios are discussed, all in the quest to find that Holy Grail of business ...