Your customers are the blood that keep your company’s heart pumping and running for which a single bad rep could give it seizure. And the last thing you ...

In the world of business, negative customer feedback is a given. There is no way to avoid it, but there is a positive aspect to this. Believe ...

Every company wants to provide amazing customer experiences, only a few manage to actually achieve this goal. The reason for this lack of success is the improper use ...

Customer satisfaction surveys. I’m sure you’ve heard of them so many times by now that the original intent and purpose behind it has been lost to the annals ...

Believe it or not, how you frame and word your surveys has a phenomenal effect on how likely it is to attract insightful feedback. That means your survey ...

It is said that 25% to 40% of the total revenues of a business come from returning customers, a fact that has not gone unnoticed by firms. Its ...