Category: Customer Satisfaction Survey

[INFOGRAPHIC] 15 Shocking Stats About Customer Satisfaction

Customer service agents are the ones who bridge the gap between the business and the client. They are the ones…

10 years ago

Best Survey Practices in Keeping Customer Satisfaction

The one basis on which a business is established, grows and flourishes is its customer. Having a satisfied customer is…

10 years ago

Net Promoter Score® (NPS) vs. Customer Satisfaction Survey

If I say that Net Promoter Score® (NPS) is the latest, most fashionable, trend in survey making business; it wouldn’t…

11 years ago