It is said that 25% to 40% of the total revenues of a business come from returning customers, a fact that has not gone unnoticed by firms. Its ...

Customer service agents are the ones who bridge the gap between the business and the client. They are the ones who deal directly with the customers ...

The one basis on which a business is established, grows and flourishes is its customer. Having a satisfied customer is like a blessing from the heavens ...

If I say that Net Promoter Score® (NPS) is the latest, most fashionable, trend in survey making business; it wouldn’t be too wrong, my friends….because like expensive ...