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RightSolution and SurveyCrest respect and protect the privacy of our customers and those who use our website and our products and services. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used.
Personal information is any information that identifies you or would enable someone to contact you, such as your name, email address, phone number and other non-public information that is associated and used during your visit to SurveyCrest.com.
SurveyCrest.com does not rent, sell, or give any 3rd party access to your information in any way without your written consent. Your information is kept strictly confidential and processed in the following manner.
These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at SurveyCrest.com website. They may also collect information about your Internet Protocol (IP) address, click stream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with SurveyCrest.com websites) and product information.
SurveyCrest.com uses the following automatic data collection tools:
A cookie is a small piece of data that is stored on your computer or mobile device for the purpose of identifying that browser when you visit a site or page. Cookies can be either temporary session cookies that expire at the end of a user session when the browser is closed, or persistent cookies that remain on your hard drive for an extended period of time.
We set cookies when you visit our web site, use our application, and take a survey.
Cookies help us understand user behavior in the following manner:
When you first enter our website, you are given the choice to accept or reject a cookie which helps our website to deliver personalized user experience. You can change the settings on your browser to prevent new cookies from being set, or to notify you when a new cookie is set. Each browser is different, but the Help section of the browser will be able to show you how to change cookie preferences. If you do block cookies it may impact your experience and you may not be able to take advantage of all features of SurveyCrest.com.
Web beacons are techniques to check on user behavior and interaction with web page content. This is usually tracked through tools like Google Analytics and similar tools.
SurveyCrest.com uses web beacons to collect information about you to understand user behavior linked with product improvement, service delivery, software usage, browser choices, clicks, and similar information. Emails sent to users are also tagged by web beacons when you interact with the links in the emails.
We use web beacons to help us identify user issues and journeys which are required to improve our services and website for better survey creation and usage needs.
SurveyCrest.com uses servers which keep log files of most recent activities every time users access data from our services. Some of the data that are logged on our servers include Internet service providers, IP addresses, web pages accessed, device, and operating systems which identify users as unique visitors.
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop.
We do not store these data for long period of time. They are regularly removed through scheduled maintenance.
We use third party APIs such as Facebook, Google and similar to allow you to sign up and login SurveyCrest.com should you choose to do so. Information from these API are then transferred to our website to help create your user profile.
SurveyCrest.com also uses email marketing services, credit card processing companies, live chat software provider, and similar third-party providers which may access your profile data to better serve your experience on our website with your consent.
SurveyCrest.com offer third party integration into your survey creation process for ease of use and smooth data processing, analytics, survey distribution, etc. Third-party integrations like Stripe, Mail Chimp, Drop Box, ClickTale, Google Drive, and Google Analytics require your consent and permission to be used in conjunction with your account. Unless you give permission via API keys or passwords, your account information will not be shared with these third-party service providers.
To serve you better and understand your needs and interests, SurveyCrest collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. We do not — under any circumstances — sell, rent, distribute or give away your email address or personal information to ANY third party. We do not publish your email address, phone or mailing address at any time.
When you sign up with SurveyCrest.com to create an account, we collect your personal information like first name, last name, email address, user name, and password to create a personalized account for you.
If you sign up via third party login tools like Facebook or Google then we will import data from third party tools to process your account creation.
Your personal settings such as language, time zone, notifications, and opt-in choices for marketing communications are stored in your account.
Should you choose to import your address book from your devices, application data, or other software then your contact information within the address book of people who you would like to invite to fill out survey(s), their contact information such as name, telephone number, addresses may also be stored in your account. They are treated as part of your survey creation process and we may store the information to give accurate survey analytics and results.
Your account information is strictly confidential and is not shared or sold to any other party.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend's e-mail address and automatically send your friend a one-time e-mail inviting your friend to visit the site. SurveyCrest.com uses and stores this information only for the purpose of sending this one-time e-mail and to provide tell-a-friend message blocking, where available.
Surveycrest.com will not sell, rent or lease your personal information to others except as described in this Statement. Surveycrest.com shares personal information in the following ways:
Surveycrest.com retains service providers and suppliers to deliver complete products, services and customer solutions and to assist surveycrest.com with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, and automated data processors. Suppliers and service providers are required by contract to keep confidential the information received on behalf of surveycrest.com and may not use it for any purpose other than to carry out the services they are performing for surveycrest.com.
From time to time, surveycrest.com participates in marketing initiatives with other companies. As part of these initiatives, certain surveycrest.com services and marketing communications are delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both surveycrest.com and the other companies participating in these initiatives. For example, you may receive marketing communications from surveycrest.com and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to surveycrest.com, surveycrest.com will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies.
Except as described in this Statement, surveycrest.com will not share the personal information you provide to us with non-surveycrest.com third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of surveycrest.com or its subsidiaries; or (iv) protect the personal safety of surveycrest.com employees and third parties on surveycrest.com property.
Circumstances may arise where, whether for strategic or other business reasons, surveycrest.com decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is surveycrest.com's practice to seek appropriate protection of user information in these types of transactions.
SurveyCrest.com does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.
Only administrators and customer/technical support managers have access to customer data. Our staff will not access your data, grant access to third parties or otherwise disseminate your data.
If you have subscribed to our newsletter, we hold your email address only in order to send you the newsletter you have requested. You can unsubscribe at any time for any reason. If you ever have a problem with your subscription, feel free to contact us at support@surveycrest.com.
SurveyCrest.com gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive SurveyCrest.com general communications. We give you a choice regarding delivery of SurveyCrest.com general communications by postal mail, email and telephone.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, by writing to us. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The email communications that you receive from SurveyCrest.com will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools.
At any point in time, you may request to review, analyze and delete your personal information on our website. You can exercise your right to review your personal information stored with us by emailing to us, and by providing a reasonable timeframe for us to respond to your query. Your rights to access information on SurveyCrest.com and third-party APIs may also depend on your location. We may require to verify your identity depending on the nature of your request and location to confirm the authenticity of your request, which may delay our response to your query.
We may from time to time update, revise or change our Privacy Policy without prior notice to users of our website. It is your responsibility to visit this page regularly, to understand how we collect and process your personal information and data.
Should you have any query regarding this Privacy Policy, or complaint about it, feel free to contact us via email here: support@surveycrest.com.