Patient Satisfaction

1. Please provide the following information

Location:

Specialisation:

2. Hospital size:

10-15 employees

Option 3

15-50 employees

50-100 employees

More than 100 employees

3. According to your judgment, in what way have the patients satisfaction ratings changed over the past 6 months?

Improved considerably

Improved somewhat

Has remained the same

Has declined somewhat

Has declined considerably

4. How important is it for patients to be content with the services offered by your hospital?

Very important

Somewhat important

Not very important

5. Are employees in your hospital specifically asked to maintain patient satisfaction standards?

Yes

No

Don’t know

6. How frequently do you pursue the patient satisfaction standards in your organization?

Regularly

Monthly or more often

Quarterly

Semiannually

Yearly

We don’t

7. What methods do you use to track patient satisfaction?

Questionnaires sent through mail

Follow up telephone calls

Outsource the tracking process

Suggestion boxes

8. What is the main reason for improving your customer satisfaction standards throughout your organization?

Fear of losing patients

Fear of losing employer

Fear of increasing regulations

Fear of damage to reputation

9. Do you think that patient satisfaction has a direct relationship with the performance of the staff of your hospital?

Yes

No

Don't know

Patient Satisfaction

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